Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange. Any item that is personalised or bought in a sale is non-returnable.
RETURNS
To be eligible for a return, your item must “as new” ie be unused, unwashed and in the same condition that you received it. It must also be in the original packaging, where applicable. Trying an item on doesn’t affect the item (so long as you do not stain the item with makeup or deodorant).
To request a return, please contact us within 14 days of receipt by using the contact us form page or send us an email at [email protected] with details of your order and once you have received a return reference number please send your item to 18 Station Road, Moulton, SPALDING, Lincolnshire, PE12 6QE, United Kingdom.
Items received back without a returns reference number may be refused
Please do not send your purchase back to the manufacturer.
We can only authorise one return per order.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receiving the goods back.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 45 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, either contact us within 14 days of receipt by using our contact us page or send us an email at [email protected] and once you have received a return reference number please send your item to 18 Station Road, Moulton, SPALDING, Lincolnshire, PE12 6QE, United Kingdom.
Items received back without a returns reference number may be refused.
Please do not send your purchase back to the manufacturer.
We can only authorise one return per order.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should submit a request for a return reference number via our contact us page or via email at [email protected] and then mail your product along with your reference number to 18 Station Road, Moulton, SPALDING, Lincolnshire, PE12 6QE, United Kingdom. Items received back without a returns reference number may be refused.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Christmas Returns Policy
As many of the items bought during November and December are Christmas gifts we know that the gift may not always be the right size. For this reason, any items purchased between 1 November and Christmas are eligible to be returned, subject to being in an “as new” condition (as defined in para 2) as long as a return request is submitted before 31 January of the following year.